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  • Designed for Winter Sports
  • Off piste within resort areas
  • Upgrade for Higher Risk sports
  • Helicopter Rescue if needed
  • Instant Cover note by email
Geotrust Paypoint FCA Authorizes feefo logo

We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reviews we receive.

In 2018 we are delighted to be awarded, for the 4th consecutive year, a Gold Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

 

Read our Ski insurance reviews?


Product: Wintersports Insurance | Rating: Excellent
Customer comment: Damaged my knee skiing and from the very first call, they were great. On hand all the time to help and organised extra space on the flight home. Top drawer Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy to book, renewal bonus ( which is nice) clear wording and sensible approach to my high blood pressure Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: I was caught up in the recent airport closures in Scotland during the "Beast from the East"

I used live chat to stay in contact and Skicover were great. Clear information throughout and managed with their aid to get a full refund on my flights.

Many thanks
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Went off without a hitch. Clear website. Had a query answered quickly on live chat Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: The airline lost my baggage and they sorted me out with temporary ski gear in order to go skiing and not spend my day hanging around the resort waiting for my luggage. Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: very well Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Would recommend. Clear answers to my questions and suggested I look at different options when I talked about insuring myself for heliskiing Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Gill was very helpful and we concluded on one policy. However, I was promised an e-mail on specific covered activities and a second insurance quote for my son, but have so far not received either. Read more
Support team reply: Thanks for taking my call earlier and I was pleased to identify why your emails were not be received.

I hope that you were satisfied with our response to your issue and we hope that you will take the time to re-evaluate our service in a more favourable light

Regards

Paul Quigley
Customer Services Team

Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy to use, simple to increase covers and would recommend to all. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy to renew, have used for many years. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Tailor made a policy for me under complicated circumstances. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: You always hope you'll never need to use it and can only really tell when you do, but the policy gives me everything I wanted and was easy to set up. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: After some confusion as the policy went to spam and a delay in the return of a phone call, Paul has sorted it out and i'm happy to give the above rating. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Website is very clear and concise. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very good. Had a very informed on line chat with Joel & was then confident to buy. Easy to use website but policy wording rather confusing but Joel reassured me. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy to speak with. Though I rang OTIS rather than Skicover.
Simple, no fuss, human!
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Product: Wintersports Insurance | Rating: Good
Customer comment: I firstly asked a question via online chat which did take quite a while for a response. I was purchasing two policies for my sons who were travelling together but there is no option for group travel other than a family policy which would have been useful so I had to purchase two individual policies which... Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: website was simple and easy to use. gave all the relevant information easily. Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: A friend recommended this policy,bought it off the internet very easy to buy. The churn have comes if I need to claim! Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Clear from the start of the process to the end. Good to see the policy broken down. Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Excellent Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: I was able to speak to someone when I had a query, my call was answered quickly and the person who answered was able to deal my query rather than having to pass me on to others. Whoever it was dealt with my query very clearly and competently so that I was able to follow the way they resolved it. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Service very good helped me find the right policy for my needs Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: The web site was quick and easy and allowed me to get cover last minute. I would use ski cover again Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Good telephone service for my travel insurance renewal. One minor niggle: no 0300 number to call. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very easy to use; clear list of what the insurance covered; easily bought Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: For some reason the documents were not emailed through (not in Junk), but I spoke to someone first thing Monday am and he was very accommodating, gave the comfort needed and sent the necessary email. Many thanks indeed for you excellent service, and luckily no accident on my son's trip! Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy website to use - good comparisons to make choice easier. Would recommend. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Prompt and helpful process for medical screening,Staff were better informed than rival companies Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: We had great service from crystal ski. The transfers went seemless and the ability to get in contact with a rep was impressive. Great evening activies were organised too. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: I phoned with a question that was in fact covered by the information available on line. The gentleman I spoke to was polite and helpful - I think his name was Raoul. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: I tried several well known insurers first and after giving all my details discovered they would not insure me because I was over 65 even though I am fitter than a lot of 30 year olds. Others put a massive premium on. I was really impressed to find no such issues with Skicover and what was covered incl... Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: good ski cover, clearly defining cover. Medical history disregard, for 'simple' treatment Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Quick and easy to get with lots of information about the cover. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Quick and easy. Great cover. Like that it includes off piste. Would defo use again. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Prompt, professional and above all, helpful Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very professional and helpful Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Efficiency and competitive Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very friendly and understood our requirements. Hopefully the same if we have a claim. Thanks Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very good service thanks Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Back again. Where I always go for ski insurance Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Excellent. Had all the features I required and easy to book. Quick response and loved the simple confirmation sheet with important numbers. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: The service representative Mark, that arranged this has been very good and because of this I have used them for the last few years Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: very easy website to use and pleased that off piste was covered with no extra fee Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Good value insurance Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Quick and easy process to get covered. Exactly what I need for a week in France and at a great price:) Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: This is the third time I have used Skicover. They are very helpful on the phone, they explain what is covered very well, and the price is competitive. They will also cover long trips for instructors covering a ski season, which a lot of companies won't do. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: 4th time I have used them. First time I booked I had an accident and they care was excellent. Don't even consider going anywhere else Read more
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