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  • Designed for Winter Sports
  • Off piste within resort areas
  • Upgrade for Higher Risk sports
  • Helicopter Rescue if needed
  • Instant Cover note by email

Cancelling an existing Travel Insurance policy


Your Right To Cancel


We hope you are happy with the cover this policy provides. However, if upon reflection this, insurance does not meet your requirements, please return it to us within fourteen days of issue and we will refund your policy premium. For short term trips of less than 31 days in duration an adminstration fee of up to £15 will be charged. You are not eligible for a refund if your policy has already begun or if you intend to make a claim under the policy.


Please note that we will only accept cancellations in writing from the email address used at the time of booking.


Refund Payments


Refunds are passed to the Admin team and within 24 hours the funds are re-credited to the card used or Paypal account used at the time of booking. The time taken for this to be reflected on your statement will be determined by your bank but will normally be within 72 hours of our receipt of your written confirmation, requesting the cancellation.


Please note however that we do not refund any additional charges that were incurred at the time of booking. This includes but is not limited to credit/debit card processing fees, Paypal processing fees, postage or medical screening fees. 


14 day Cooling off period


Online Travel Insurance Services Limited operates its business under the guidlelines of the Financial Conduct Authority and refunds will be in accordance with these guidelines. Click here to view the rules on the 14 day cooling off period and the right to cancel.