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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reviews we receive.

In 2020 we were delighted to be awarded the  Platinum Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher over a sustained period of 3 years or more

 

Read our Ski insurance reviews?


Product: Ski Insurance | Rating: Excellent
Customer comment: I have used Skicover year after year and have always been confident in the company. Read more
Support team reply:
Product: Ski Insurance | Rating: Excellent
Customer comment: The only insurance I could find that would cover getting you off the slopes if injured. Easy to use website. Read more
Support team reply: Thanks for the feedback and for noting that slopeside rescue following a ski accident is covered as standard and covers helicopter rescue as well if it's deemed medically necessary.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Really helpful on both live chat on the website and online when buying the policy.
Best price I could find for family cover for 45 days of winter sports in a year.
Read more
Support team reply: Thanks for the review and the 5-Star rating

Remember as well that by upgrading the number of ski days on your annual policy you have also doubled the maximum trip length from 31 to 60 days per trip.

Great for those who have second homes and who travel regularly

Safe travels

Product: Ski Insurance | Rating: Good
Customer comment: Great comprehensive family cover that I hope we won’t need Read more
Support team reply: Thanks for the feedback and we hope that the 3 of you have a great holiday

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Great online service, very simple and easy to use, no long list of stupid questions like other insurance providers, would recommend to friends & family. Read more
Support team reply: Thanks for your reply and I agree we try to keep things short and to the point but it's never at the expense of accuracy.

Thanks for the 5-Star rating and we hope you have a great trip

Safe Travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Provided what I required, However, this service can only be realistically reviewed if I was required to make a claim !!! Read more
Support team reply: Thanks for the feedback and I hope your holiday goes without a hitch and that you don't need to find out how efficient the claims process is

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: The ski cover offered was clear and easy to understand and was good value for money yet provided cover for all eventualities . Good communication and gave me confidence in them
Luckily their services werent needed but I would consider using them again in simular circumstances
Read more
Support team reply: Delighted to hear that your trip passed without incident and that you were able to clearly understand what cover you were afforded when buying online.

We look forward to helping again and remember to give us a shout first as all returning clients get a discount on current pricing

Regards


Product: Ski Insurance | Rating: Excellent
Customer comment: very professional, helpful and efficient Read more
Support team reply: Thanks for the kind review and we are delighted that you found the staff professional and efficient when you were amending the level of cover of your ski insurance policy.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Yes Read more
Support team reply: Thanks for the feedback and the comment,

I hope you have a great ski trip

Safe travels

Product: Ski Insurance | Rating: Good
Customer comment: Good knowledge of our requirement for competition cover Read more
Support team reply: Thanks for the rating and good luck with your upcoming competition

Safe racing

Product: Ski Insurance | Rating: Excellent
Customer comment: Clearly laid out and reasonably priced. Read more
Support team reply: Thanks for your 5-star rating and for your feedback on how easy it was to book on an iPhone

Safe travels

Product: Ski Insurance | Rating: Good
Customer comment: It was easy Read more
Support team reply: It is nice to get feedback on how a client found the booking procedure and the layout of the website

Thanks for your comment and we are pleased you found it so easy to buy

Safe travels

Product: Ski Insurance | Rating: Good
Customer comment: good Read more
Support team reply: Thanks for the feedback and I am pleased that your trip went well

Product: Ski Insurance | Rating: Excellent
Customer comment: Mark was very helpful, knowledgeable and patient. Read more
Support team reply: I have passed your regards onto Mark and he asked me to convey his thanks the great feedback

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Always attentive and knowledgeable on the phone. Also v happy to phone us back at a time convenient to us. Overall a v good service so far Read more
Support team reply: Thanks for the feedback on the service you have received so far and I have passed on your comments to the agents who dealt with you initially on LiveChat and then later over the phone.

As you quite rightly say LiveChat is not always the easiest way to converse but then again as in your case an instant call back would have been inconvenient and that's why we were happy to call back later.
Safe travels

Product: Ski Insurance | Rating: Good
Customer comment: Bit confusing online as to what is insured in the snow parks Read more
Support team reply: Thanks for your feedback

We can see that you booked on your mobile and I agree with such limited space it is difficult to promote one activity over another.

With regards to the snow parks, the activities for each different policy are shown under the "Activities" tab on the results page and where they require an additional fee these are highlighted in bold.

An alternate route is to search by your chosen Activity via the menu or via the hotlink image on the homepage directly to the Snowboard &Terrain Park page which has been preset to only displays policies that cover this activity as standard.

I am sorry you found this confusing but please note we have staff available daily to assist on the phone or via Live Chat

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Helpful Read more
Support team reply:
Product: Ski Insurance | Rating: Good
Customer comment: Great help online chat with Raul to upgrade my policy, but I expected the email with new policy to arrive before I went out. Had to ask for it 4 hours later. Read more
Support team reply: Thanks for your feedback,

I can see that the initial message for the upgrade was sent via Live chat just after midday and a call was started shortly after to successfully amend the booking.
I have listened to the call recording and Raul did advise that the amend was instant and could be viewed via the original email you sent because each time you revisit your encrypted page it pulls through the latest amends but this was maybe missed in the conversation.

Later when you sent another message via Live chat a repeat certificate was sent across via email and you confirmed its receipt straight away.

I apologise for any confusion but I am pleased we were able to assist.

Safe travels



Product: Ski Insurance | Rating: Excellent
Customer comment: Good prompt service, especially the medical cover Read more
Support team reply: Thanks for the feedback especially with regard to how we dealt with the medical screening,

In most cases, this is quick and easy and can be dealt with within a few minutes over the phone

Once again thanks for the 5-Star rating and we hope you have a great holiday

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: good both because it caters for over 70's and I have the option of covering off piste without a guide.
Quote on website seemed a bit erratic appearing to give different quotes and options when I thought I was putting in the same data
Read more
Support team reply: Thanks for the feedback and the comments on off-piste and cover for more mature skiers.

As to the quote engine, we believe in giving the client true freedom in terms of the cover they require.

The price shown is dependent on a number of factors including who needs the insurance cover, their ages, the area of cover and whether they need to fine-tune their cover by adding or removing cancellation and baggage cover, adding extras including computers and mobiles, increasing or removing the excess and increasing the activity packs to include more extreme activities.

The engine will consistently bring up the same price based on adding the same variables but any variations will affect the price shown.

I am pleased that you were able to find the right cover for your trip and we wish you safe travels whilst you are away.

Product: Ski Insurance | Rating: Excellent
Customer comment: Your site was informative, your cover price was cheaper than snow card. So I chose you. Read more
Support team reply: Thanks for taking the time to review our cover against others in the market and providing feedback on how informative our site was and how the price made a difference in influencing your decision.

Thanks for choosing us and we hope you have a safe trip

Product: Ski Insurance | Rating: Good
Customer comment: They answered my question succinctly Read more
Support team reply: Thanks for the feedback and I am pleased you felt the agent answered your questions over the phone to your satisfaction

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Easy to navigate and informative website. Everything is clear and straightforward. Hopefully wont need to use the insurance Read more
Support team reply: Thanks for leaving such a nice review and we hope that the family holiday passed without incident

Product: Ski Insurance | Rating: Excellent
Customer comment: I was impressed by the medical staff and the price of the combined cover considering. my age Read more
Support team reply: Many thanks for your feedback and for the comments about how your medical screening was processed.

Sadly, health does play a part in assessing risk and we try to do this a quickly and as sympathetically as possible to ensure that the correct cover is in place.

I am pleased that you were able to get cover you required and at a price that you were happy with.

Safe travels

Product: Ski Insurance | Rating: Good
Customer comment: Was pleased to be able to get winter sports insurance even though I live in France. Website was user-friendly and hopefully that will be the only contact I have with Skicover. Read more
Support team reply: Thanks for your feedback and your comment about providing cover for those living outside of the UK

One of the key points about our cover is that we do provide ski insurance for EU residents provided the cover is for travel to a foreign country and not for day trips to local ski areas.

I am pleased that you found the website super friendly and hopefully, we won't need to provide any further assistance

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Simple and straight forward to purchase on line and get all policy details emailed to you straight away when purchased Read more
Support team reply: Welcome and thanks for buying your first policy from us.

We look forward to assisting whilst you are away and we look forward to helping you for many years come.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Provided the cover I required. Age 77 there are only a limited number of companies offering cover. This is my second year with them and I hope I will have many more! Read more
Support team reply: Thanks for coming back and we are delighted that you found the right cover and more importantly we hope that we are able to assist for many years to come.

Safe Travels

Product: Ski Insurance | Rating: Good
Customer comment: Excellent service Read more
Support team reply: Cheers for the review and we are pleased you rated us an "Excellent"

Safe travels

Product: Ski Insurance | Rating: Good
Customer comment: AS BELOW Read more
Support team reply: Thanks for the review and I am pleased that both my colleague and I were clear and concise about what the insurance covered. All too often fine details of the policy can be missed in the small print and we always take the time to highlight exactly what is and more importantly what is not covered.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Straight forward information mobile friendly decent fee. Thanks. Read more
Support team reply: Thanks for the 5-Star review and we are pleased that you found the mobile app easy to use.

All to often the small screen of a mobile phone makes it hard to view all of the policy details but our designers have worked hard to build a system that easy to use and easy to read.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Can't fault it especially as I needed to complete a medical questionnaire making the process somewhat more complex. Read more
Support team reply: Thanks for the 5-Star feedback and for appreciating that the calculations needed to assess the additional risk of pre-existing medical conditions can sometimes be long and complex.

Our medical screening team, however, are trained to be as thorough and as sensitive as possible to find you the best possible solution and I am glad in the end we find you the right cover.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: I had an issue having lost my insurance details whilst I was abroad.

Amazed that you were taking chat calls so late at night and after confirming a few details to prove my identity ( thanks, I would hate to think you handed it over without asking) you sent me everything I needed over the...
Read more
Support team reply: Thanks for the feedback and you do raise a good point about client data.

We take everyone's privacy seriously and in your case, when you needed the cover in a hurry, we are able to quickly verify your identity and send the required information over chat so that you could print the details off locally at the Doctors surgery.

I hope everything went well

Product: Ski Insurance | Rating: Excellent
Customer comment: A helpful, efficient service. Let’s hope the cover is not required. Read more
Support team reply: Let's hope so too!

Thanks for the 5 Star rating

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Very helpful service. Less than I had been quoted previously. Very easy to arrange.
Thank you.
Read more
Support team reply:
Product: Ski Insurance | Rating: Excellent
Customer comment: Very very helpful, answered all my questions. Also great to talk to a person, not having to do on line.
Would certainly recommend.
Read more
Support team reply: Thanks for taking the time to give us a review and for noting that the personal touch was very much appreciated

Sae travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Very quick and straightforward. Well explained cover. Read more
Support team reply:
Product: Ski Insurance | Rating: Excellent
Customer comment: Good service Read more
Support team reply:
Product: Ski Insurance | Rating: Excellent
Customer comment: The team were very quick and very efficient when responding to our request for ski travel insurance. The cover we chose provides exactly what we need with no frills. The medical questions were straight forward. Read more
Support team reply: Thanks for the great review and for identifying that we are able to quickly provide you with a "no-frills" type of ski insurance package that suited your needs.

Product: Ski Insurance | Rating: Excellent
Customer comment: Bought via phone call - Very Helpful and simple Read more
Support team reply: Cheers for the feedback and we hope you have a great holiday

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: I've Already told you that ski cover are excellent
But your company *****.
Read more
Support team reply: We are delighted that you have given us a 5-Star rating and as a repeat client who has insured with us every year since 2012, we that know you are always happy with our service but can you clarify the second line, please as that has left us a little confused.

Are you referring to Feefo?

Product: Ski Insurance | Rating: Excellent
Customer comment: Great : easy to set up the insurance Read more
Support team reply: Thanks for your feedback and the 5-Star rating and we are pleased that you found everything so easy.

Safe Travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Wouĺd recommend. Read more
Support team reply: Thanks for your feedback,

In choosing an annual policy with the Black levels of cover you have chosen our top tier product which has very high levels of cover and I am sure you won't be disappointed if you need to claim

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: quick, easy and good value Read more
Support team reply: Thanks for the feedback and we are pleased that you found the process intuitive and easy to do

Safe Travels

Product: Ski Insurance | Rating: Good
Customer comment: Took the Silver inter sports package for a pretty good price. Upper age limit is good and, although I'm a few years away from it yet, it's great to know that there's an insurer out there that will cover the 'silver skiers'. (Although we may be getting on I think we are more responsible as far as our own... Read more
Support team reply: Many thanks for your review and you raise very valid points about catering for Senior skiers including how they take a bit more care when skiing.

As to the emails you received from another insurance company after you bought our cover, please note we have no control over these and you should maybe raise it with them.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Fast and answered my query very quickly before I purchased. I would use you again. Read more
Support team reply: Thanks for the 5-Star review and for commenting on the levels of service you received when you called to query a specific detail on the levels of cover.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: very good Read more
Support team reply: Thanks for stopping by and giving us a review and I hope that your trip passed without incident



Product: Ski Insurance | Rating: Excellent
Customer comment: Good simple and easy to use Read more
Support team reply: Thanks for the 5-star review and for commenting on how easy the booking was to make.

We note that you also added the extra gadget cover to your Black policy, providing you with an extra £3000 worth of cover for electronic devices whilst you are on your trip, so you really have gone for the full package.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Quick, efficient and fairly priced. Would definitely recommend. Range of cover available. Read more
Support team reply: Thanks for the feedback on the service and the levels of cover you found available to you when buying your latest ski insurance policy.

Unlike other insurers, we don't offer a "one fits all" approach to winter sports insurance and always provide choice when it comes to providing cover.

This is essential when dealing with so many activities, pre-existing medical conditions and age types.

Thanks for recommending us and we wish you safe travels on your next trip

Product: Ski Insurance | Rating: Excellent
Customer comment: I had an accident a few years ago and skicover treated me so well.

I never go anywhere else now.
Read more
Support team reply: As with anything, it's in times of trouble that insurance proves its worth.

I am sorry to hear that you needed our help in the past but delighted that you were treated so well and now choose us as your insurer of choice for your wintersports trips.

Safe travels