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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reviews we receive.

In 2018 we are delighted to be awarded, for the 4th consecutive year, a Gold Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

 

Read our Ski insurance reviews?


Product: Wintersports Insurance | Rating: Excellent
Customer comment: your sales person was very helpful. I got a good price for my cover for the period needed. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Efficiently handled medical information and issuing documents. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Excellent service. Easy to apply. Will definitely use it again Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: I made a mistake booking on line so 2 payments were taken. Customer service sorted it instantly. Very good. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy to use website and a reasonable price. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: I always renew my annual ski insurance over the phone. Excellent service and easy renewal. Documents are posted out to my home address. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very helpful, informative and efficient. Yeah explained everything really well and easy to sort out my ski insurance. Friendly service too. Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Straight forward website, good level of comprehensive cover. Website gave the impression you know what you are doing. I won't know if you are any good unless I am unfortunate enough to make a claim! Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Efficient and knowledgeable service. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Needed ski cover for a short break Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Fab experience so far Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Chap had a pleasant manner and helpful Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very helpful agent answered all my queries. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: It's great that you can speak to a human being who listens to your requirements and recommends a policy to suit your individual needs. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy to reserve online & even easier to collect once in store. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Answered all my questions efficiently and also put me in touch with a specialist health cover undewrwriter Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: None but would no ski without cover Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Seamless Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Ease of purchase and extensive cover Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Very good to have an option to buy ski cover while on the trip! I would have liked it to be faster though, it was a little too much typing... Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: nice and easy to use. I m no good with computers and found your system easy Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Simple way to get cover for off piste Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Ease of selecting a detailed cover Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very impressed with the personal service and detailed explanation of options available Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: I have asked for a claim form for broken sunglasses but nothing has arrived yet . Read more
Support team reply: Thanks for the feedback, I will chase the claims handlers on your behalf but for all claims other than medical emergencies the fastest and simplest way to make a claim is by using our online claims system. www.submitaclaim.co.uk/voyager

Paul
Customer care team





Product: Wintersports Insurance | Rating: Excellent
Customer comment: No Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: It was simple. Only one phone call for existing medical conditions and then back to Skicover and all sorted. Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Good Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: very well presented, able to identify the correct insurance I required, no issues purchasing the product Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: I could understand your website and the different cover you offer. Further more as a senior citizen (I'm 76) I found your winter sports cover insurance reasonably priced, in fact many winter sports insurers don't want to know you if you are over 70 I'm not sure why. I've been skiing since 1985 and my... Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very helpful in getting the right policy, at the right price. Very friendly and knowledgeable. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: I contact Skicover every year to renew my Annual Travel Policy. This cover also includes my Winter Sports insurance at a reasonable cost. Insurance is easy to set up with minimum fuss Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Just renewed again, as hapoy with the service Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: We chose this because of the 60 day cover Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: This is the second year I have used skicover.

The staff are very pleasant and professional and it is a pleasure to do business, they are helpful but not pushy !
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Product: Wintersports Insurance | Rating: Good
Customer comment: Easy, fast, efficient, helpful and a good price Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Absolutely fantastic service. So very helpful. Can’t recommend highly enough Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Good ski cover Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: GOOD PRICE WITH GOOD LEVEL OF COVER Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Easy to use, and even though we had special medical requirements, was relatively quick to set up. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: My regular go-to ski cover. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Yes Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Helpful & informative. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Good value policy from an easy to use website with plenty of options and variations.
It's only a month into a five month policy and the real test is if a claim is made. However, I used Skicover last year and my partner had to make a claim which, on the whole, went very smoothly.
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very professional friendly manner I would recommend there service and would re use there sevices Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Excellent service. Getting travel insurance when medical conditions are involved is never easy but the whole process went really smoothly. Read more
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