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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reviews we receive.

In 2020 we were delighted to be awarded the  Platinum Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher over a sustained period of 3 years or more

 

Read our Ski insurance reviews?


Product: Wintersports Insurance | Rating: Excellent
Customer comment: Bought ski cover. I find insurance documentation confusing, so I requested a call back. They did this promptly and explained everything. Very good service. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: My bank said they covered me for skiing but when checking the cover I was only for on-piste and their staff were clear that there was no cover when skiing off marked groomed runs. Skicover were much more generous and took the time to explain the difference between off-piste within ski area... Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: When card payment initially failed, I got dropped onto a screen with no obvious retry payment option.

Otherwise, all good. Like the option for off piste cover. Competitive.
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Was a complex policy as people were travelling at different times. They found me what I need and did it with no fuss at all.

Thanks, it is a weight off my mind
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Product: Wintersports Insurance | Rating: Good
Customer comment: First of all, they continue to offer winter sports cover for those between 75 and 84. As I am 75, this is GREAT news. My previous insurer would not cover more than 74, nor would those others that I had looked at.
Second, the interaction by email was very smooth and the person with whom I spoke...
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Product: Wintersports Insurance | Rating: Good
Customer comment: Have used in the past, probably will again. Only issue I can remember is the ease of comparing the different levels of insurance cover when choosing which level to buy Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Very good service, however I was unable to print the insurance policy but was able
to copy and paste on word which I could print, all printed but 3 of the the telephone numbers did not print so I filled them in by hand and replied to your email to ask if
that is accepted , I did not have a...
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Product: Wintersports Insurance | Rating: Good
Customer comment: Staff were generally helpful and responsive, except that one day we had to leave two messages and only had a return phone call the next day. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: It was quick and simple to do. Competitive and fit-for-purpose. Worked a treat. Other sites were more complicated.
By the way Boris Johnson is a selfish prck who has messed up our country. Let's get rid of those Tories - they don't really care for The North really - just using people for cheap...
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy to use and covered everything that i needed for my trip. Would highly recommend Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very good practical, sensible advise handled very efficiently on taking out the policy. I have yet to have the ski holiday that needs to be covered by this policy - so the proof of the pudding would be if I have to claim against it (which hopefully I will not). Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: As always the sign up and payment went very well, no complaints. The proof of the pudding will be when a claim has to be made and the response to that. Though, fingers crossed, no claims will be made!!!! Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very helpfull, even moved cover as our holiday didn't happen Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: The online purchase itself was very easy, fortunatelly I did not have any accident or need to add a claim so can't comment on their services further. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: As a senior skier I was treated so well and they had exactly the cover I needed. It just frustrates me that others view those over 70 as too old to ski Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very helpful Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Good personal service in taking out a policy. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Efficient & helpful Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Perfect for specialist ski insurance Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Everything worked out as expected, thank you. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: I have used Skicover for many years but only once have I needed to make a claim (luckily!) when I injured myself skiing in France. The claim was settled very promptly. Paul Quigley has always been very helpful when I have phoned him about any query. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: All just fine Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Personal service, helpfulness and genuine concern to find the right product for me. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Excellent product meeting the requirement for older seasonal skiers. Polite prompt and efficient service particularly in dealing with minor additional existing medical conditions. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy to find the right cover, great price and user friendly
Website
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: I spoke to Paul on the online chat who told me that I need 45 days cover per trip for my multi-trip annual policy despite taking 3 ski trips of 10 days, 26 days and 29 days, and I couldn't do that online and had to call to arrange, which I did. That all went smoothly, although I'm still unsure why I need 45... Read more
Support team reply: Thanks for the feedback,it is always gratefully received however I would like to explain how the policy we choose was the right one for the 65 days of skiing you planned this season

The Bronze policy you identified online, was not fit for purpose because although the max trip length was 32 days per trip it only covered a maximum of 21 days skiing during the 12 months of cover. This amount came nowhere close to the 65 days you needed and would have required the purchase of additional cover for the remaining 44 ski days.

The policy we did select although more expensive, covered you for unlimited trips up to 45 days of skiing per trip which was more than enough to cover any trip you planned during the year.

I hope that having explained the reason why, you will upon reflection, review your Star rating because there was no issue between the online quotes and the advice given by the chat team, just an adjustment to the correct cover based on your particular needs.

Regards

Paul Quigley

Product: Wintersports Insurance | Rating: Good
Customer comment: Your online application stopped short of my age (77). The agent on the phone was very helpful and demonstrated your flexibility by accepting my application. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: I've used ski cover for years, never had to claim luckily but highly recommended Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Lucky enough to spend a lot of time away and their 60 days of skiing per trip annual multi-trip policy is first class and was not available anywhere else. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Great value and easy Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Great service, easy to decide which level of cover you need. Cover long stay skiing which is great for us. Let’s hope we dont need to test it! Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Great service from the team as usual. Been using them for years always very helpful. Read more
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Product: Single trip Wintersports Insurance | Rating: Excellent
Customer comment: Good agent Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very helpful. Simple process. Good value. Would look to use next time. Read more
Support team reply: Thanks for your kind comments and we look forward to helping you on your next trip abroad
Product: Wintersports Insurance | Rating: Excellent
Customer comment: Policy easy to book online at a good price. Will hopefully not have to use the insurance. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very good telephone service. Needed a special type of Policy Read more
Support team reply: Thanks for your 5 Star feedback about your ski instructor's policy. As a bespoke policy, they are a number of options that you required whilst working abroad that required a degree of customisation that is not available under our standard cover.

Good luck for the season ahead in Australia and Stay safe

Product: Wintersports Insurance | Rating: Excellent
Customer comment: So easy to set up. Didn’t need to use it Read more
Support team reply: Thanks for the 5 * review, I am pleased you found the system easy to use and f
rom our perspective, we are delighted that you had a safe holiday and did not need to claim.

These are the best trips to have!

Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy purchase process and one of few that clearly states helicopter rescue from slopes is included. Read more
Support team reply: Thanks for pointing out the search and rescue element of the policy wording as we feel it's something that needed to be highlighted in bold on the results page so that customers are aware of this essential cover.

Safe travels

Product: Wintersports Insurance | Rating: Excellent
Customer comment: Yes, customer for many years - except lockdowns:( Read more
Support team reply: Delighted that you have returned to us post-Covid and we look forward to helping you in the years to come

Travel Safe

Product: Wintersports Insurance | Rating: Good
Customer comment: Didn’t need to use it do no idea if it’s any good or not? Read more
Support team reply: In many ways, we are delighted that you did not use the insurance but based on the numerous 5* reviews we have had from those that did need to claim, I am sure that if required you would have been equally satisfied.
Product: Wintersports Insurance | Rating: Excellent
Customer comment: I was a pain and changed my trip 3 times and every time was met with courtesy and professionalism.

Well done to your agents who dealt with me patiently
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Support team reply: I am pleased you were dealt with in a professional manner because we appreciate that these have been strange times and multiple changes to trips have become a common occurrence as we navigate the effects of Covid

Stay safe

Product: Wintersports Insurance | Rating: Good
Customer comment: This was a surprisingly straightforward piece of business. Not so easy to get cover for skiing at our age—many companies charge large sums for “winter sports cover”, which is only for equipment etc, not injury. We shall of course hope not to be using it! Read more
Support team reply: Many thanks for your kind comments and we hope you have returned safe and sound
Product: Wintersports Insurance | Rating: Excellent
Customer comment: Nice and easy with a good price 👍🏻 And everything you need for a great winter sports cover Read more
Support team reply: Thanks for your comments and I am pleased we got the blend between cover and price right

Stay safe