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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reviews we receive.

In 2018 we are delighted to be awarded, for the 4th consecutive year, a Gold Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

 

Read our Ski insurance reviews?


Product: Wintersports Insurance | Rating: Excellent
Customer comment: It was simple. Only one phone call for existing medical conditions and then back to Skicover and all sorted. Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Good Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: very well presented, able to identify the correct insurance I required, no issues purchasing the product Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: I could understand your website and the different cover you offer. Further more as a senior citizen (I'm 76) I found your winter sports cover insurance reasonably priced, in fact many winter sports insurers don't want to know you if you are over 70 I'm not sure why. I've been skiing since 1985 and my... Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very helpful in getting the right policy, at the right price. Very friendly and knowledgeable. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: I contact Skicover every year to renew my Annual Travel Policy. This cover also includes my Winter Sports insurance at a reasonable cost. Insurance is easy to set up with minimum fuss Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Just renewed again, as hapoy with the service Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: We chose this because of the 60 day cover Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: This is the second year I have used skicover.

The staff are very pleasant and professional and it is a pleasure to do business, they are helpful but not pushy !
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Product: Wintersports Insurance | Rating: Good
Customer comment: Easy, fast, efficient, helpful and a good price Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Absolutely fantastic service. So very helpful. Can’t recommend highly enough Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Good ski cover Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: GOOD PRICE WITH GOOD LEVEL OF COVER Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Easy to use, and even though we had special medical requirements, was relatively quick to set up. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: My regular go-to ski cover. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Yes Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Helpful & informative. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Good value policy from an easy to use website with plenty of options and variations.
It's only a month into a five month policy and the real test is if a claim is made. However, I used Skicover last year and my partner had to make a claim which, on the whole, went very smoothly.
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very professional friendly manner I would recommend there service and would re use there sevices Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Excellent service. Getting travel insurance when medical conditions are involved is never easy but the whole process went really smoothly. Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Good Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Flawless and easy process Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy to understand packages available for whatever level of cover you need. Gadget cover also helpful in this day. Secure payment and download your cover & policy documents. So easy! Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Policy details are clearly laid out for 3 different layers of cover. Existing condition cover was also swiftly arranged through sister company. Straight forward, good value, excellent web site. What more could you ask Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Pretty straight forward process for on line purchase of insurance Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Rating the cover is a little early as we have not left yet and so we have not used the cover (hopefully we will not use it!) The booking and paying was straightforward and a good price. There was a follow up e mail to confirm I had printed off / downloaded the cover which could have been useful. I... Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: very good thank you Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Excellent, no problem, would buy again without hesitation. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very reasonably priced with full coverage. Exactly what I needed for a season on the slopes Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: I bought the cover online, there are a lot of different options available.
I don't know if the cover is good until I need to use it, and I hope that I don't have too!!
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy to use website. Was also very prompt and efficient when I had to call up to check details on my policy too. Great service. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Damaged my knee skiing and from the very first call, they were great. On hand all the time to help and organised extra space on the flight home. Top drawer Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy to book, renewal bonus ( which is nice) clear wording and sensible approach to my high blood pressure Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: I was caught up in the recent airport closures in Scotland during the "Beast from the East"

I used live chat to stay in contact and Skicover were great. Clear information throughout and managed with their aid to get a full refund on my flights.

Many thanks
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Went off without a hitch. Clear website. Had a query answered quickly on live chat Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: The airline lost my baggage and they sorted me out with temporary ski gear in order to go skiing and not spend my day hanging around the resort waiting for my luggage. Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: very well Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Would recommend. Clear answers to my questions and suggested I look at different options when I talked about insuring myself for heliskiing Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Gill was very helpful and we concluded on one policy. However, I was promised an e-mail on specific covered activities and a second insurance quote for my son, but have so far not received either. Read more
Support team reply: Thanks for taking my call earlier and I was pleased to identify why your emails were not be received.

I hope that you were satisfied with our response to your issue and we hope that you will take the time to re-evaluate our service in a more favourable light

Regards

Paul Quigley
Customer Services Team

Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy to use, simple to increase covers and would recommend to all. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy to renew, have used for many years. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Tailor made a policy for me under complicated circumstances. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: You always hope you'll never need to use it and can only really tell when you do, but the policy gives me everything I wanted and was easy to set up. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: After some confusion as the policy went to spam and a delay in the return of a phone call, Paul has sorted it out and i'm happy to give the above rating. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Website is very clear and concise. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very good. Had a very informed on line chat with Joel & was then confident to buy. Easy to use website but policy wording rather confusing but Joel reassured me. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy to speak with. Though I rang OTIS rather than Skicover.
Simple, no fuss, human!
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Product: Wintersports Insurance | Rating: Good
Customer comment: I firstly asked a question via online chat which did take quite a while for a response. I was purchasing two policies for my sons who were travelling together but there is no option for group travel other than a family policy which would have been useful so I had to purchase two individual policies which... Read more
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