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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reviews we receive.

In 2019 we are delighted to be awarded, for the 5th consecutive year, a Gold Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

 

Read our Ski insurance reviews?


Product: Ski Insurance | Rating: Good
Customer comment: Good knowledge of our requirement for competition cover Read more
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Product: Ski Insurance | Rating: Excellent
Customer comment: Clearly laid out and reasonably priced. Read more
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Product: Ski Insurance | Rating: Good
Customer comment: It was easy Read more
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Product: Ski Insurance | Rating: Good
Customer comment: good Read more
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Product: Ski Insurance | Rating: Excellent
Customer comment: Mark was very helpful, knowledgeable and patient. Read more
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Product: Ski Insurance | Rating: Excellent
Customer comment: Always attentive and knowledgeable on the phone. Also v happy to phone us back at a time convenient to us. Overall a v good service so far Read more
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Product: Ski Insurance | Rating: Good
Customer comment: Bit confusing online as to what is insured in the snow parks Read more
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Product: Ski Insurance | Rating: Excellent
Customer comment: Helpful Read more
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Product: Ski Insurance | Rating: Good
Customer comment: Great help online chat with Raul to upgrade my policy, but I expected the email with new policy to arrive before I went out. Had to ask for it 4 hours later. Read more
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Product: Ski Insurance | Rating: Excellent
Customer comment: Good prompt service, especially the medical cover Read more
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Product: Ski Insurance | Rating: Excellent
Customer comment: good both because it caters for over 70's and I have the option of covering off piste without a guide.
Quote on website seemed a bit erratic appearing to give different quotes and options when I thought I was putting in the same data
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Product: Ski Insurance | Rating: Excellent
Customer comment: Your site was informative, your cover price was cheaper than snow card. So I chose you. Read more
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Product: Ski Insurance | Rating: Good
Customer comment: They answered my question succinctly Read more
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Product: Ski Insurance | Rating: Excellent
Customer comment: Easy to navigate and informative website. Everything is clear and straightforward. Hopefully wont need to use the insurance Read more
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Product: Ski Insurance | Rating: Excellent
Customer comment: I was impressed by the medical staff and the price of the combined cover considering. my age Read more
Support team reply: Many thanks for your feedback and for the comments about how your medical screening was processed.

Sadly, health does play a part in assessing risk and we try to do this a quickly and as sympathetically as possible to ensure that the correct cover is in place.

I am pleased that you were able to get cover you required and at a price that you were happy with.

Safe travels

Product: Ski Insurance | Rating: Good
Customer comment: Was pleased to be able to get winter sports insurance even though I live in France. Website was user-friendly and hopefully that will be the only contact I have with Skicover. Read more
Support team reply: Thanks for your feedback and your comment about providing cover for those living outside of the UK

One of the key points about our cover is that we do provide ski insurance for EU residents provided the cover is for travel to a foreign country and not for day trips to local ski areas.

I am pleased that you found the website super friendly and hopefully, we won't need to provide any further assistance

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Simple and straight forward to purchase on line and get all policy details emailed to you straight away when purchased Read more
Support team reply: Welcome and thanks for buying your first policy from us.

We look forward to assisting whilst you are away and we look forward to helping you for many years come.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Provided the cover I required. Age 77 there are only a limited number of companies offering cover. This is my second year with them and I hope I will have many more! Read more
Support team reply: Thanks for coming back and we are delighted that you found the right cover and more importantly we hope that we are able to assist for many years to come.

Safe Travels

Product: Ski Insurance | Rating: Good
Customer comment: Excellent service Read more
Support team reply: Cheers for the review and we are pleased you rated us an "Excellent"

Safe travels

Product: Ski Insurance | Rating: Good
Customer comment: AS BELOW Read more
Support team reply: Thanks for the review and I am pleased that both my colleague and I were clear and concise about what the insurance covered. All too often fine details of the policy can be missed in the small print and we always take the time to highlight exactly what is and more importantly what is not covered.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Straight forward information mobile friendly decent fee. Thanks. Read more
Support team reply: Thanks for the 5-Star review and we are pleased that you found the mobile app easy to use.

All to often the small screen of a mobile phone makes it hard to view all of the policy details but our designers have worked hard to build a system that easy to use and easy to read.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Can't fault it especially as I needed to complete a medical questionnaire making the process somewhat more complex. Read more
Support team reply: Thanks for the 5-Star feedback and for appreciating that the calculations needed to assess the additional risk of pre-existing medical conditions can sometimes be long and complex.

Our medical screening team, however, are trained to be as thorough and as sensitive as possible to find you the best possible solution and I am glad in the end we find you the right cover.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: I had an issue having lost my insurance details whilst I was abroad.

Amazed that you were taking chat calls so late at night and after confirming a few details to prove my identity ( thanks, I would hate to think you handed it over without asking) you sent me everything I needed over the...
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Support team reply: Thanks for the feedback and you do raise a good point about client data.

We take everyone's privacy seriously and in your case, when you needed the cover in a hurry, we are able to quickly verify your identity and send the required information over chat so that you could print the details off locally at the Doctors surgery.

I hope everything went well

Product: Ski Insurance | Rating: Excellent
Customer comment: A helpful, efficient service. Let’s hope the cover is not required. Read more
Support team reply: Let's hope so too!

Thanks for the 5 Star rating

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Very helpful service. Less than I had been quoted previously. Very easy to arrange.
Thank you.
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Product: Ski Insurance | Rating: Excellent
Customer comment: Very very helpful, answered all my questions. Also great to talk to a person, not having to do on line.
Would certainly recommend.
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Support team reply: Thanks for taking the time to give us a review and for noting that the personal touch was very much appreciated

Sae travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Very quick and straightforward. Well explained cover. Read more
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Product: Ski Insurance | Rating: Excellent
Customer comment: Good service Read more
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Product: Ski Insurance | Rating: Excellent
Customer comment: The team were very quick and very efficient when responding to our request for ski travel insurance. The cover we chose provides exactly what we need with no frills. The medical questions were straight forward. Read more
Support team reply: Thanks for the great review and for identifying that we are able to quickly provide you with a "no-frills" type of ski insurance package that suited your needs.

Product: Ski Insurance | Rating: Excellent
Customer comment: Bought via phone call - Very Helpful and simple Read more
Support team reply: Cheers for the feedback and we hope you have a great holiday

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: I've Already told you that ski cover are excellent
But your company *****.
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Support team reply: We are delighted that you have given us a 5-Star rating and as a repeat client who has insured with us every year since 2012, we that know you are always happy with our service but can you clarify the second line, please as that has left us a little confused.

Are you referring to Feefo?

Product: Ski Insurance | Rating: Excellent
Customer comment: Great : easy to set up the insurance Read more
Support team reply: Thanks for your feedback and the 5-Star rating and we are pleased that you found everything so easy.

Safe Travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Wouĺd recommend. Read more
Support team reply: Thanks for your feedback,

In choosing an annual policy with the Black levels of cover you have chosen our top tier product which has very high levels of cover and I am sure you won't be disappointed if you need to claim

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: quick, easy and good value Read more
Support team reply: Thanks for the feedback and we are pleased that you found the process intuitive and easy to do

Safe Travels

Product: Ski Insurance | Rating: Good
Customer comment: Took the Silver inter sports package for a pretty good price. Upper age limit is good and, although I'm a few years away from it yet, it's great to know that there's an insurer out there that will cover the 'silver skiers'. (Although we may be getting on I think we are more responsible as far as our own... Read more
Support team reply: Many thanks for your review and you raise very valid points about catering for Senior skiers including how they take a bit more care when skiing.

As to the emails you received from another insurance company after you bought our cover, please note we have no control over these and you should maybe raise it with them.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Fast and answered my query very quickly before I purchased. I would use you again. Read more
Support team reply: Thanks for the 5-Star review and for commenting on the levels of service you received when you called to query a specific detail on the levels of cover.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: very good Read more
Support team reply: Thanks for stopping by and giving us a review and I hope that your trip passed without incident



Product: Ski Insurance | Rating: Excellent
Customer comment: Good simple and easy to use Read more
Support team reply: Thanks for the 5-star review and for commenting on how easy the booking was to make.

We note that you also added the extra gadget cover to your Black policy, providing you with an extra £3000 worth of cover for electronic devices whilst you are on your trip, so you really have gone for the full package.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Quick, efficient and fairly priced. Would definitely recommend. Range of cover available. Read more
Support team reply: Thanks for the feedback on the service and the levels of cover you found available to you when buying your latest ski insurance policy.

Unlike other insurers, we don't offer a "one fits all" approach to winter sports insurance and always provide choice when it comes to providing cover.

This is essential when dealing with so many activities, pre-existing medical conditions and age types.

Thanks for recommending us and we wish you safe travels on your next trip

Product: Ski Insurance | Rating: Excellent
Customer comment: I had an accident a few years ago and skicover treated me so well.

I never go anywhere else now.
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Support team reply: As with anything, it's in times of trouble that insurance proves its worth.

I am sorry to hear that you needed our help in the past but delighted that you were treated so well and now choose us as your insurer of choice for your wintersports trips.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: great service fast no problems Read more
Support team reply: Like yourself, over 90% of our clients book online and find the process easy without the need to call for cover.

This is in part because of the design of the websites which is laid out to be open and transparent in what the cover includes and more importantly excludes including clear definitions of where you can and can't ski and board.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: I use them year after year and best service Read more
Support team reply: Many thanks for your kind review and we take great delight in how many clients refer us to friends and colleagues and return themselves year after year for their winter sports insurance.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Somewhat confused about the the seperated medical cover procedure but once explained everything fell into place.

So pleased to find a company that recognises not all 80 year olds are ready to give up their ski-ing in favour of afternoon naps and playing bingo... thankyou!
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Support team reply: Thanks for the glowing review and I am pleased that we were able to provide the product and the levels of service you expected to keep you safe from a World of "Bingo and afternoon naps"
Product: Ski Insurance | Rating: Excellent
Customer comment: Found it all easy and straight forward and very good value Read more
Support team reply: Thanks for taking the time to send us a review and as an experienced skier we are pleased that you found our booking process straightforward and the product good value

Safe skiing

Product: Ski Insurance | Rating: Excellent
Customer comment: clear statement on what off piste is covered. Other suppliers are vague or require guide Read more
Support team reply: A policy needs to be practical and accidentally wandering off-piste should not invalidate cover especially after a big dump of snow that blurs the lines between marked runs and off-piste.

As you say, our policies are clear about what we cover and it leaves our clients confident that that help is at hand provided they observe local area guidelines and are not skiing in areas that are cordoned off or considered unsafe.

Safe travels.

Product: Ski Insurance | Rating: Excellent
Customer comment: Ski cover offers good service and had great cover for sports in general . Easy to obtain extra ski days cover . And less restrictions on sporting activities than some companies Read more
Support team reply: As with all of our annual policies they are high tuneable to suit your individual needs including increasing the max ski days from 24 to 31 and 45 depending on how lucky you are.

Also with 8 action packs to choose from, we can cover from a basic cycling trip in France to ski mountaineering, taking you down the Cresta Run or taking you to the top of Kilimanjaro or Everest Base Camp.

Whatever you choose, Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: The man I spoke to (Paul?) was very switched on, had a good telephone manner and we concluded business quickly Read more
Support team reply: Thanks for your feedback and we have passed on your comments to Paul, who thanks you.

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: Simple and easy renewal of cover Read more
Support team reply: Thanks for your comments and we are delighted that you always choose us for your travel insurance and we look forward to helping you for many years to come.