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We're serious about taking your feedback on board and your experiences are very important as they help us to provide a better service in the future for one and all.

Our feedback is pulled together by Feefo, the independent business review experts. So whether you had a great experience or we let you down, your opinions are publicly displayed and used to calculate our customer service score which is based on the total % of positive reviews we receive.

In 2019 we are delighted to be awarded, for the 5th consecutive year, a Gold Trusted Service status by Feefo for consistently scoring a customer satisfaction score of 95% or higher.

 

Read our Ski insurance reviews?


Product: Wintersports Insurance | Rating: Excellent
Customer comment: Excellent value and service. There was a health issue that needed to be clarified and Mark Harrison was so helpful in sorting it all out and confirming ski cover within 24 hrs! Read more
Support team reply: Thanks for your kind words and I have passed on your comments to Mark, who Heads our Medical Screening Team.

I am pleased that we were able to get you sorted and I hope that you have a great time when you head off on your ski trip.

Safe Travels

Product: Wintersports Insurance | Rating: Excellent
Customer comment: My needs were very specifc and I was .treated with patience and respect.


Many thanks from an "older" skier
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Support team reply: Thanks for getting in touch and letting others know that when it comes to caring for more mature skiers we offer a choice of policies that cover you whilst taking medication on a purely preventative basis without the need for additional screening provided that the conditions are stable and well-controlled.

I am pleased we could cover you at no additional charge and we look forward to helping you for many years to come.


Have a safe trip

Product: Wintersports Insurance | Rating: Good
Customer comment: Very helpful when we made an error on the application. Read more
Support team reply: Thanks for highlighting the aftercare service you encountered following a purchase.

Whilst the website is easy to navigate and to book, simple errors can occur and our approach is to rectify them without any drama and more importantly without charging an Admin fee.

Safe travels

Product: Wintersports Insurance | Rating: Excellent
Customer comment: Questions were answered clearly. Good Service. Would recommend Read more
Support team reply: Many thanks for the feedback and the personal recommendation, it is gratefully appreciated.

I hope you have a great trip and that the early snows come soon

Safe travels

Product: Ski Insurance | Rating: Excellent
Customer comment: I was served by your agent Paul, who was very timely and direct in sorting my situation which was time sensitive! He knew exactly what I needed, and got a quote to me within the hour which covered everything I asked for. I booked the policy in before it would become unavailable at midnight and the online... Read more
Support team reply: Many thanks for your kind words and the 5-Star rating and I hope you have a fantastic season working in the Alps.

Safe Travels

Product: Wintersports Insurance | Rating: Excellent
Customer comment: Efficient helpful on the phone Read more
Support team reply: I am pleased to hear that when you called you found the Staff to both efficient and helpful.

I will pass on your comments to the Agent who dealt with you and I would like to thank you for giving us such a great Star rating.

Many thanks and safe travels

Product: Wintersports Insurance | Rating: Excellent
Customer comment: good website, and excellent service over the phone , pointing out options on the cover available. Read more
Support team reply: Many thanks for taking the time to give us a review, it is always gratefully appreciated,

I am pleased that you found the website easy to use and that when required, the call centre staff were able to point you in the right direction in choosing a ski insurance policy that met your needs.

Have a great and stay safe in the mountains.

Product: Wintersports Insurance | Rating: Excellent
Customer comment: Mark was exceedingly helpful and aware of everything available, and what I needed Read more
Support team reply: Thanks for your 5-Star review and having spoken to Mark he is very grateful for the feedback and the kind words.

I hope the trip goes well and that you enjoy yourself enormously

Regards

Paul



Product: Wintersports Insurance | Rating: Excellent
Customer comment: No comments Read more
Support team reply: Thanks for giving us a 5 Star review and we hope you have a great trip in the New Year.
Product: Wintersports Insurance | Rating: Good
Customer comment: cover I required at at an affordable price. Allows off piste skiing with no extra charge. Read more
Support team reply: Thanks for taking the time to give us a review and for pointing out that unlike many other insurers who require an additional fee, we cover off-piste skiing and boarding within resorts areas as standard.

I hope you have a safe trip and that and that the snow is good wherever you go.

Product: Wintersports Insurance | Rating: Excellent
Customer comment: The website was easy to access and use. When I went back to the saved quote after a couple of months to complete the booking I contacted staff to discuss a health cover declaration and the matter was dealt with efficiently, kindly and successfully. Thank you. Read more
Support team reply: Many thanks for your review and your comprehensive feedback.

For many travellers, medical screening can be problematic and I am pleased that you used kindly as a word to describe our service.

Have a great trip in early December and if the recent twitter feeds I have seen are any indication, you should have plenty of snow for your trip.

Regards

Paul Quigley
Skicover.com





Product: Wintersports Insurance | Rating: Excellent
Customer comment: your sales person was very helpful. I got a good price for my cover for the period needed. Read more
Support team reply: Thanks for the 5 Star rating and for letting us know how helpful Mark was in getting you your cover.

Safe travels in the mountains

Product: Wintersports Insurance | Rating: Excellent
Customer comment: Efficiently handled medical information and issuing documents. Read more
Support team reply: Dealing with medical screenings can sometimes be a lengthy process but our staff are trained to be as sympathetic as possible in order to find the right cover for a winter sports trip.

I am pleased you got the cover you needed and at the right price and that everything was handled efficiently.

Safe travels in the mountains

Product: Wintersports Insurance | Rating: Excellent
Customer comment: Excellent service. Easy to apply. Will definitely use it again Read more
Support team reply: Thanks for the 5-star endorsement and we look forward to helping you in the future.

Don't forget we always provide a discount code for previous clients so look out for the email that will be with you shortly and use it when you next come to book.

Safe travels in the mountains.

Product: Wintersports Insurance | Rating: Excellent
Customer comment: I made a mistake booking on line so 2 payments were taken. Customer service sorted it instantly. Very good. Read more
Support team reply: Thanks for the feedback and as you quite rightly point out accidents are easy to make. Our job is to reverse them as quickly as possible without making any fuss.

I hope you have a great trip and be safe in the mountains

Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy to use website and a reasonable price. Read more
Support team reply: Thanks for the feedback and the 5 Star rating and I am glad that you found the website intuitive and easy to use.

Have a great trip and remember to always be cautious when it comes to the mountains

Product: Wintersports Insurance | Rating: Excellent
Customer comment: I always renew my annual ski insurance over the phone. Excellent service and easy renewal. Documents are posted out to my home address. Read more
Support team reply: Thanks for your continued support which amazingly goes back over 15 years of continuous cover.

We are delighted that you always come back to us and I can only imagine how much skiing you will be doing once you have more spare time on your hands.

Enjoy your next trip and always take care in the mountains





Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very helpful, informative and efficient. Yeah explained everything really well and easy to sort out my ski insurance. Friendly service too. Read more
Support team reply: Thanks for the feedback and I am pleased that you found us both friendly and knowledgeable.

For us, that's our baseline for customer service and it's amazing to hear of other suppliers being abrupt on the phone or lacking basic product knowledge.

I am pleased you found us and we look forward to helping you in the years to come.

Have a great holiday and be safe in the mountains.

Product: Wintersports Insurance | Rating: Good
Customer comment: Straight forward website, good level of comprehensive cover. Website gave the impression you know what you are doing. I won't know if you are any good unless I am unfortunate enough to make a claim! Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Efficient and knowledgeable service. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Needed ski cover for a short break Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Fab experience so far Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Chap had a pleasant manner and helpful Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very helpful agent answered all my queries. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: It's great that you can speak to a human being who listens to your requirements and recommends a policy to suit your individual needs. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Easy to reserve online & even easier to collect once in store. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Answered all my questions efficiently and also put me in touch with a specialist health cover undewrwriter Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: None but would no ski without cover Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Seamless Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Ease of purchase and extensive cover Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Very good to have an option to buy ski cover while on the trip! I would have liked it to be faster though, it was a little too much typing... Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: nice and easy to use. I m no good with computers and found your system easy Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Simple way to get cover for off piste Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Ease of selecting a detailed cover Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very impressed with the personal service and detailed explanation of options available Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: I have asked for a claim form for broken sunglasses but nothing has arrived yet . Read more
Support team reply: Thanks for the feedback, I will chase the claims handlers on your behalf but for all claims other than medical emergencies the fastest and simplest way to make a claim is by using our online claims system. www.submitaclaim.co.uk/voyager

Paul
Customer care team





Product: Wintersports Insurance | Rating: Excellent
Customer comment: No Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: It was simple. Only one phone call for existing medical conditions and then back to Skicover and all sorted. Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: Good Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: very well presented, able to identify the correct insurance I required, no issues purchasing the product Read more
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Product: Wintersports Insurance | Rating: Good
Customer comment: I could understand your website and the different cover you offer. Further more as a senior citizen (I'm 76) I found your winter sports cover insurance reasonably priced, in fact many winter sports insurers don't want to know you if you are over 70 I'm not sure why. I've been skiing since 1985 and my... Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Very helpful in getting the right policy, at the right price. Very friendly and knowledgeable. Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: I contact Skicover every year to renew my Annual Travel Policy. This cover also includes my Winter Sports insurance at a reasonable cost. Insurance is easy to set up with minimum fuss Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Just renewed again, as hapoy with the service Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: We chose this because of the 60 day cover Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: This is the second year I have used skicover.

The staff are very pleasant and professional and it is a pleasure to do business, they are helpful but not pushy !
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Product: Wintersports Insurance | Rating: Good
Customer comment: Easy, fast, efficient, helpful and a good price Read more
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Product: Wintersports Insurance | Rating: Excellent
Customer comment: Absolutely fantastic service. So very helpful. Can’t recommend highly enough Read more
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