Cancelling an existing Travel Insurance policy

Your Right To Cancel

We hope you are happy with the cover this policy provides. However, if upon reflection this, insurance does not meet your requirements, please return it to us within fourteen days of issue and we will refund your policy premium. We will charge an administration fee of up to £15 and this will be charged for cancellations made within the 14 day cooling off period. You are not eligible for a refund if your policy has already begun or if you intend to make a claim under the policy or if you are outside the 14 day cooling off period.

Please note that we will only accept cancellations in writing from the email address used at the time of booking

Refund  of Payments made

Refunds are passed to the Admin team and within 7 working day the funds are re-credited to the card used or Paypal account used at the time of booking. The time taken for this to be reflected on your statement will be determined by your bank but will normally be within 72 hours of our refund of your payment.

Please note however that we do not refund any additional charges that were incurred at the time of booking. This includes but is not limited to credit/debit card processing fees, Paypal processing fees, postage or medical screening fees. 

14 day Cooling off period

Online Travel Insurance Services Limited operates its business under the guidlelines of the Financial Conduct Authority and refunds will be in accordance with these guidelines. Click here to view the rules on the 14 day cooling off period and the right to cancel.